Docs / Search, analytics and enquiries
Where form enquiries are delivered
Where an enquiry lands, how to change the address it goes to, what to check when one does not arrive, and what keeps the junk out.
On this page
Forms deliver to the address you nominate. Nothing is held hostage in a dashboard you have to log into to read.
Where an enquiry goes#
Straight to a person, by email.
- To the address you nominate, which is usually the one you already answer.
- As an email, in your inbox, with the answers in the body.
- You reply from there. There is no portal step between the enquiry and your reply.
Changing the address#
One request, and it is not a structural change.
- Ask us to change the delivery address, or ask the builder on a plan.
- More than one address can receive them.
- Change it whenever staff change. An enquiry going to somebody who left is the expensive kind of stale.
If an enquiry does not arrive#
Work through these in order.
- Check spam and any filter rule on the receiving mailbox.
- Send a test enquiry through the form yourself.
- Email [email protected] if the test does not land either. A person answers.
What stops the junk#
The forms are not open pipes.
- Submissions are rate-limited by a salted hash of the sender's IP address, never by storing the address itself.
- The forms carry a hidden field a person never sees and a crude bot fills in.
- The detail is in the privacy policy, section 8.
Related
Not covered here? The FAQ answers what it costs and what you own, and [email protected] reaches a person.