Refunds, cancellation and your plan

01 · Scope

What this page covers

Three things you can buy from us, and one you can earn from:

• A bespoke website build, paid in full at checkout.
• A noboringsites plan (the “Plan”), a month-to-month subscription that keeps the site live.
• A marketplace template, where you buy the source code for one site.
• The affiliate partner program, where you earn a referral fee for sending us work.

Prices are resolved on our servers from your actual quote or order, never from anything a browser sends. So the number you agreed to is the number that gets charged, and the number we refund.

02 · The build

Build guarantee & the approval gate

Prices in AUD.

The final approval sits with you, not us.

• Pay in full at checkout. A build is charged once, in full, the moment you buy it. Nothing is built and nothing is shown before that payment clears.
• You approve it before it goes live. Every draft and revision is shown to you as a hosted preview, you review every page, and you sign off in writing before anything is public. Your quote includes two written rounds of changes, and a build that does not match what your quote described is fixed at our cost, not out of your rounds. Nothing ships without your say-so.
• Cancelling before handover. If you cancel before we start work, we refund what you paid, less any amount we have reasonably incurred on your order. If you cancel after work has started, we may retain a fair amount for the work done to that point and refund the balance; we tell you the figure and how we got to it.
• At handover the build is complete. “Handover” means the earlier of your site being published for you following your approval, or our delivery of the site’s source or a full export to you. The cancellation arrangement above ends at handover. From then on, your remedies for a problem with the build are your statutory rights, including the Australian Consumer Law consumer guarantees, which nothing on this page excludes or limits.

If a refund is due, it goes back the way you paid. Card payments are refunded through Stripe to the same card; where a bank transfer or PayID was used, the money is returned to the account you sent it from. Card refunds usually clear in a few business days; bank returns depend on your bank.

If you had started the Plan and your build payment is refunded, a billing period that has already begun isn’t refunded, but the Plan stops immediately and nothing further is charged (see section 04).

03 · Pay in full

The pay-in-full price and the 7-day quote window

Every quote shows two real prices we actually charge: the full price, and a pay-in-full price up to 12 percent lower for settling the whole build today, at checkout. It is a genuine concession for paying on the day.

The pay-in-full price is held for 7 days from the date of your quote. After that it genuinely reverts to the full price: our systems reprice an expired quote to the full list amount automatically, so the discount doesn’t quietly linger and you’re never charged an amount you didn’t just see. Ask us and we’ll re-quote.

04 · Your plan

Your plan: consent, cancelling, grace, and the site going dark

The Plan is a subscription (noboringsites Pro at US$39 (A$59), noboringsites Ultra at US$99 (A$149), or noboringsites Max at US$199 (A$299) a month, or annually at ten times the monthly price, two months free) that keeps your site hosted, patched and current. You are charged in the currency shown to you at checkout, and Australian prices include GST. Your first month is free on a monthly plan with every build; an annual plan is billed up front and already carries its two free months, never both.

How consent works. The Plan is opt-in and never pre-selected:

• We only enrol you in the Plan, and only keep a card on file for it, if you tick the box yourself at checkout. If you don’t, no card is saved and you’re never told you have a Plan.
• On a monthly plan your first month is free. At the end of that free month, the Plan continues at your chosen tier’s monthly price unless you cancel first. A free month that rolls into a paid subscription is a form of auto-renewing billing (sometimes called negative-option billing), so before you tick the box we state the price, the billing interval, the renewal and exactly how to cancel, and we treat your explicit tick as the consent for it.

Cancelling. Cancel anytime by emailing [email protected]. We confirm in writing:

• On a monthly plan, cancelling stops the next charge and the month you have already paid for runs to its end.
• On an annual plan, cancelling stops the renewal and we refund the unused whole months from the date you cancel, keeping the value of the two free months an annual plan already gave you. You do not forfeit the rest of the year because you left in month one.
• After the Plan stops there is a 14-day grace period where nothing changes and the site stays exactly as it is.
• After the grace period, the hosted version of your site goes dark: it comes offline because hosting was part of the plan you cancelled. This never touches the assets you own (section 05). It’s the lights going off in a room you can take everything out of first.

05 · No lock-in

Your assets, and your export on cancel

Two things happen when the Plan ends, and they happen together: our hosting switches off, and you get your export. The hosted version goes dark at the end of the 14-day grace period. The export is yours from the day you cancel, and it stays available for 30 days after the site goes dark.

• Your domain, your content and your data stay yours at every stage, whether or not you stay with us.
• You keep your site code. On full payment of the build you receive a broad licence to run, host, change and have others change your delivered site anywhere you like. That licence is perpetual. Cancelling the Plan does not touch it, and nothing on this page takes it back.
• The export is a zip. In it: the full source of your site, the images and files it uses, the licence records for those files, and a dump of your site’s database contents. Your site is a standard Next.js codebase, so it runs anywhere Node runs. You can push it to GitHub and carry on in a hosted editor like Lovable, Bolt or v0, though what those tools accept is their call, not ours.

Three things the export cannot carry. We would rather say so now than at the door.

• Licensed fonts and stock images come with the licence reference, not a licence from us. We tell you which files they are, where they came from and on what terms, so you can carry the licence over or buy your own. We cannot sublicense an Adobe, Getty or Shutterstock asset to you, because nobody can: those licences are issued to a buyer and do not travel with the file. Handing you a site full of images you have no right to use would be handing you a bill.
• Database contents, environment variables and third-party keys are supplied as data, not as a working system. You get the dump and a list of every setting the site needs to run. Secrets held in accounts in your name come with it. Keys that live in our accounts do not, because they are ours to answer for, and you put your own in their place. Standing the site back up is a developer’s job. If you would rather we did it, ask and we will quote.
• Our hosting configuration is ours. The deployment setup, the monitoring, our build systems and the underlying templates your site was built from: that is machinery, not your site. Where any of it is embedded in your delivered site, you keep a perpetual, royalty-free licence to go on using it as part of that site, at no charge, for as long as the site exists. What that licence does not allow is reselling your site as a template or a product.

How to get it. Email [email protected] and ask. You can ask at any time, including while you are staying. If you are leaving, the window runs from the day you cancel until 30 days after your site goes dark: 44 days from the end of your last paid period, deliberately longer than the grace period, so the export is still there a fortnight after you notice the lights are off. We send a download link within 5 business days. It is free, there is no exit fee, and we never ask why.

In other words. You leave with a working codebase, your files, your data and a licence that does not expire. You do not leave with our hosting, our tooling, or a font licence we were never able to give you in the first place. None of the limits above cut across your rights under the Australian Consumer Law.

06 · Marketplace

Template source code: licence & refund stance

The template marketplace sells you the source code for a template to build your own site. Each licence is a per-site licence: one licence covers one production website, and you choose how many licences you buy at checkout. It is not a resale, sublicense or template-redistribution right, and it is not the bespoke build we design and ship for you; you’re buying the code and doing the building. The full terms live on the Template licence page.

Refund stance. The template is delivered instantly as a download, so a sale cannot be un-made once you have the files. For that reason, all sales are final once the template has been downloaded, and we do not give change-of-mind refunds after download. If you have not downloaded yet and want to cancel, email us and we will sort it out. If the files are faulty, don’t work, or are materially not what the listing described, your consumer-guarantee rights under the Australian Consumer Law still apply and we’ll make it right (repair, replacement or refund as appropriate). “All sales final” is never a way to escape those rights.

If you bought more licences than you needed

Every licence in an order has its own price and it is printed on your receipt. Each one costs less than the one before it, so on a US$499 template the three licences are US$499, US$389 and US$310, US$1,198 together.

Try moving it first. A licence is tied to one live site at a time, not to one domain forever. If a site was retired, or you built on the wrong domain, email us and we will move the licence across at no charge. Most people who think they bought a licence too many actually want this, and it costs you nothing.

If you genuinely bought too many, tell us within 14 days of the purchase and we will refund the licences you have not used, at the per-licence prices on your receipt. Give up the third licence on that US$499 template and you get US$310 back; give up the second and third and you get US$699 back. The licences you keep stay live, your download does not change, and you end up paying exactly what that number of licences costs on the page today. This is for buying the wrong quantity, not for changing your mind about the template: the sale itself is still final once you have downloaded.

A refunded licence is void from the moment we send the money. Any site it was running has to come down or be rebuilt off our template. We say it plainly because a download cannot be taken back: carrying on with a refunded licence is copyright infringement, not a grey area.

If you have already called your bank, tell us. Once a dispute is open we answer your bank directly instead of refunding, because money moving down both paths at once leaves it stuck for months. Email us first and we can usually settle it without the bank in the middle.

Before you download, the sale is not final

A template is delivered as an instant download, so buying one means asking us to supply it straight away. The checkout says so in plain words, in a box that is unticked when you get there and that you have to tick to buy, because an instant download is the only way we supply a template.

Ticking the box is not the moment the sale becomes final. It becomes final when the download actually starts, and it does not start on its own. Your receipt carries a link, and that link opens a screen telling you so. The download only begins when you click through it. Until you do, email [email protected] and we refund you in full without asking why.

None of this touches faulty files. If a template is broken or is materially not what the listing described, your statutory rights still apply, whether that is the Australian Consumer Law or the equivalent law where you live, and we will repair, replace or refund. No wording on this page removes those rights.

07 · Partners

Affiliate referrals, payouts & clawback

Partners in our referral program earn a fee when someone they refer buys a build. A few fixed rules:

• A fee is only earned on a completed, kept sale. A referral fee accrues when the referred build is paid, and is released once that customer’s Plan has three settled monthly invoices behind it. A referral that never takes the Plan, or whose Plan lapses before then, does not vest and is not paid.
• Clawback. If a referred sale is later refunded or charged back, the matching referral fee is reversed: deducted from a future payout, or invoiced back if already paid. You never keep a fee on a sale the buyer got their money back on.
• Payouts are made by Wise, PayPal or PayID, once your balance clears the minimum payout threshold in the affiliate partner terms (currently A$50). Referrals are attributed by a first-party cookie that lasts 90 days; the most recent referral wins. You’re responsible for any tax on what you earn.
• No fee for self-referrals, spam, misleading claims about us, or bidding on our brand terms. We can withhold a fee or close a affiliate partner account for any of these, and we tell you when and why we do.

08 · Consumer law

Your rights under the Australian Consumer Law

Nothing on this page excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded, restricted or modified by agreement. Where such a guarantee applies and cannot be excluded, our liability for failing to meet it is limited, to the extent the law allows: for goods, which includes the template files and any other software we supply you, to replacing them, supplying equivalent goods, repairing them, or paying the cost of doing any of those; and for services, to resupplying them or paying the cost of resupply.

Our voluntary guarantees on this page (the approval gate, no lock-in) are in addition to your legal rights, not instead of them.

09 · How to ask

How to cancel or claim a refund

One address does all of it: [email protected]. Email us to cancel your plan, to ask about a build refund, or to raise a consumer-law remedy, and tell us which order it’s about. We reply in plain words. There is no phone queue and no retention gauntlet: a cancellation email is a cancellation, effective when you send it.

10 · Law

Governing law

This page is governed by the laws of New South Wales, Australia, the same governing law as our Terms of Service, and the courts of New South Wales and the federal courts of Australia have non-exclusive jurisdiction. If you are outside Australia, you keep any consumer rights of your own country that cannot be excluded.

11 · Changes

Changes to this page

We can update this page. When we do, the date at the top changes, and anyone with an active order or an active Plan gets email notice before a change applies to them. The version in force when you placed an order keeps governing that order, and a change never takes away a right you have already accrued.