Change or cancel your plan

Cancel by email. There is no retention flow to click through and no phone call to sit on.

How to cancel#

One message, and it takes effect when you send it.

1. Email [email protected] and say you want to cancel.
2. We confirm it in writing.
3. That is the whole process.

What happens next#

Four things, in this order.

• The period you paid for runs to its end. You are not cut off mid-month.
• A 14-day grace window follows the end of that period before the hosted site goes dark.
• Your export stays available for 30 days after the site goes dark.
• Your export is free either way, cancelled or not.

What cancelling does not touch#

This is the important half.

• A template you bought stays yours. The licence does not lapse.
• A build you paid for stays yours, under the perpetual licence you got at handover.
• Your domain stays yours, registered in your name at your registrar.
• Your content and your data stay yours.

Changing plan instead#

Moving between Pro, Ultra and Max is not a cancellation.

• Ask us and we move you.
• Move up if you are buying a top-up most months.
• Move down if the allowance is going unused. Nothing about the site changes either way.

Refunds#

The rules live where they can be relied on.

• The short version is on the FAQ.
• The binding version is the refunds and cancellation policy.
• Australian Consumer Law, or the equivalent law where you live, sits over all of it.